1. Terms of Use

Please read these Terms of Use carefully before using the DréMayli LLC website (“the Site”) or placing an order. By accessing the Site or making a purchase, you agree to be bound by these terms. If you do not agree, please do not use the Site.

1.1 Agreement to Terms

These Terms of Use, together with our Refund Policy and Privacy Policy (below), form the complete agreement between you and DréMayli LLC regarding your use of the Site and any purchase you make from us.

1.2 Use of the Site

You agree to use the Site only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, the Site by anyone else. You may not use the Site to transmit any unlawful, harassing, defamatory, or otherwise objectionable material.

1.3 Products, Pricing & Availability

We make every effort to display our products, descriptions, and pricing accurately. However, we do not warrant that product descriptions, pricing, or other content on the Site is complete, accurate, reliable, current, or error-free. Prices and product availability are subject to change without notice.

1.4 Intellectual Property

All content on the Site — including text, graphics, logos, images, and product descriptions — is the property of DréMayli LLC or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

1.5 User Conduct

When using the Site, you agree not to:

Violate any applicable local, state, national, or international law
Attempt to gain unauthorized access to the Site, its servers, or connected systems
Interfere with or disrupt the operation of the Site
Use the Site to transmit spam, malware, or other harmful content

1.6 Third-Party Links

The Site may contain links to third-party websites. DréMayli LLC is not responsible for the content, accuracy, or practices of any linked third-party site, and inclusion of a link does not imply endorsement.

1.7 Disclaimer of Warranties & Limitation of Liability

The Site and its content are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied. To the fullest extent permitted by law, DréMayli LLC shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or products purchased through it.

1.8 Changes to These Terms

We may update these Terms of Use from time to time. Changes will be posted on this page with an updated effective date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised terms.

1.9 Governing Law

These Terms of Use are governed by the laws of the state in which DréMayli LLC is registered, without regard to its conflict-of-law principles.

1.10 Contact Us

Questions about these Terms of Use can be directed to us at Dremaylillc@gmail.com or by phone/WhatsApp at 929-372-9743.

2. Refund Policy

At DréMayli LLC, we value our customers and want every order to arrive safely and as expected. Because we offer a variety of authentic Haitian food products, natural products, and locally sourced goods, our return, exchange, and refund guidelines vary depending on the type of item purchased. By placing an order with DréMayli LLC, you acknowledge and agree to the terms outlined below.

2.1 Order & Return Eligibility

Due to the nature of many of our products, food and consumable items are non-returnable once delivered, whether opened or unopened, except when the item arrives damaged, defective, incorrect, or otherwise does not match the order.

Eligible non-food items may be considered for return within 7 days of delivery, provided that:

The item is new, unused, unopened, and unaltered
The product is in its original condition and packaging
Proof of purchase, such as an order number or receipt, is provided
The item is eligible for return under this policy

Certain products may be designated as final sale and are not eligible for return or exchange.

2.2 Food & Consumable Products

For health, safety, hygiene, and quality-control reasons, DréMayli LLC does not accept returns of food or consumable products once they have been delivered, whether opened or unopened. This includes, but is not limited to:

Haitian food products
Chocolate and other edible products
Cassava and other locally sourced food products
Honey and syrups
Beverages and confectionery
Spices, seasonings, and herbs
Oils
Natural or handcrafted products intended for consumption
Natural and personal-care products once opened

If a food or consumable product arrives damaged, defective, spoiled, contaminated, or different from what was ordered, please contact us within 24 hours of delivery so we can review the situation and determine the appropriate solution.

2.3 Perishable or Heat-Sensitive Products

Some products may be affected by high temperatures, extreme weather conditions, or extended shipping times, particularly during the summer months. Customers understand that products such as chocolate and other heat-sensitive items may experience changes in appearance, texture, or condition during transportation.

Once an order has been shipped and accepted by the carrier, DréMayli LLC is not responsible for damage caused solely by weather conditions, extreme temperatures, carrier delays, or extended transit times, unless the damage resulted from an error in our preparation or packaging. We strongly encourage customers to monitor their tracking information and retrieve packages promptly after delivery.

2.4 Damaged, Incorrect, Incomplete, or Defective Orders

We carefully prepare and package every order before it is shipped. If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 24 hours of delivery. To help us resolve the issue, please provide:

Your order number
A clear description of the problem
Clear photos of the product and packaging, when applicable

After reviewing the situation, DréMayli LLC may offer a replacement, store credit, or refund, depending on the circumstances.

2.5 Shipping & Delivery Issues

Once an order has been shipped, delivery is handled by the selected shipping carrier. DréMayli LLC is not responsible for:

Shipping or carrier delays
Lost packages after shipment
Packages marked as “delivered” but not received
Damage caused solely by weather conditions or prolonged carrier delays
Delays resulting from circumstances beyond our control

If your tracking information shows that a package was delivered but you cannot locate it, please contact the shipping carrier first and request a delivery investigation. Customers should also verify the shipping address, check with household members or neighbors, and look around the delivery location. DréMayli LLC may assist with the carrier investigation when possible; however, we cannot guarantee a replacement or refund for a package that the carrier confirms as delivered.

2.6 Return Shipping Costs

For approved returns:

If the return is due to an error by DréMayli LLC or a defective product, DréMayli LLC may cover the applicable return shipping costs.
If the return is due to the customer’s change of mind, incorrect address, incorrect item selection, or other customer-related reasons, return shipping costs are the customer’s responsibility.

2.7 Allergies & Product Ingredients

DréMayli LLC offers a variety of Haitian food products, spices, natural products, and locally sourced goods. Customers are responsible for reviewing product information and determining whether a product is appropriate for them based on their individual dietary needs and allergies.

Some products may contain or come into contact with nuts, seeds, spices, dairy, or other potential allergens. Because products may be prepared, packaged, or handled in environments where other ingredients are present, DréMayli LLC cannot guarantee that products are completely free from traces of allergens. Customers with food allergies or specific dietary restrictions should contact us before placing an order if they need additional information about a particular product.

2.8 Refunds

When a refund is approved, it will be processed after the returned item has been received and inspected, when applicable.

Refunds are normally issued to the original payment method.
DréMayli LLC requires approximately 3–5 business days to process an approved refund.
Your bank, credit card company, or payment provider may require additional time for the refund to appear in your account.

A refund will not be issued for an item that does not meet the return requirements outlined in this policy. Only regular-priced items are eligible for a refund — clearance or final-sale items cannot be refunded.

2.9 Exchanges

Exchanges are available only for eligible non-food items. Please contact DréMayli LLC and receive approval before sending any item back. Exchanges are subject to product availability. If the requested replacement item is no longer available, DréMayli LLC may offer an alternative resolution, such as store credit or a refund.

2.10 Non-Returnable Items

The following items are generally considered non-returnable:

Food and consumable products
Opened, used, or altered products
Natural or personal-care products once opened
Personalized or specially prepared orders
Custom or made-to-order products
Gift cards
Clearance or final-sale items
Products that are no longer in their original condition
Products that cannot be safely resold for health, safety, or quality reasons

2.11 Order Changes & Cancellations

If you need to modify or cancel your order, please contact DréMayli LLC as soon as possible and before the order is processed or shipped. Once an order has been processed or shipped, we cannot guarantee that changes or cancellations will be possible.

2.12 International Orders

For international orders, customers are responsible for understanding and complying with the customs and import regulations of the destination country. DréMayli LLC is not responsible for:

Customs delays
Customs inspections
Import duties or taxes
Packages held or refused by customs
Products restricted or prohibited by the destination country
Additional fees imposed by customs or the carrier

If an international package is returned to DréMayli LLC because the customer did not comply with customs requirements or refused delivery, any applicable return shipping costs, customs fees, or other charges may be deducted from any eligible refund.

2.13 How to Contact Us

For questions regarding an order, return, replacement, exchange, or refund, please contact DréMayli LLC:

Email: Dremaylillc@gmail.com

Phone / WhatsApp: 929-372-9743

Please include your order number whenever possible so that we can assist you more quickly.

At DréMayli LLC, our goal is to provide our customers with authentic Haitian products and a shopping experience built on care, transparency, quality, and trust. Thank you for choosing DréMayli LLC.

3. Privacy Policy

3.1 Who We Are

Our website address is: https://dremayli.com.

3.2 Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (a “hash”) may be provided to the Gravatar service to check whether you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. After your comment is approved, your profile picture is visible to the public in the context of your comment.

3.3 Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

3.4 Cookies

If you leave a comment on our site, you may opt in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.

If you visit our login page, we set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we also set several cookies to save your login information and screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me,” your login persists for two weeks. If you log out of your account, the login cookies are removed.

If you edit or publish an article, an additional cookie is saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

3.5 Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

3.6 Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

3.7 How Long We Retain Your Data

If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

3.8 What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

3.9 Where Your Data Is Sent

Visitor comments may be checked through an automated spam detection service.